Lumina Guarantee

The Lumina Guarantee

The Lumina Guarantee was put in place to give our customers piece of mind with the products they purchase from us.  Should the craftsmanship of your product fail we will repair your item at no cost to you.  

We appreciate you giving us the opportunity to repair your piece as we want you to be happy with your purchase.   Knowing why a product’s craftsmanship fails affords Lumina the opportunity to improve the quality of our products and improve our customer satisfaction!

To utilize the Lumina Guarantee you must return all parts of your purchase with the tags and inserts in its original packaging.  We request this so we can be sure we have the information we need regarding the mineral or gem stone and the metal or findings used in the creation of your item.  This way repairs will match the product you purchased. 

If you do not have the original packaging or all pieces we may be able to assist you for the cost of the items necessary to repair your piece.  

Please reach out to us with any questions you may have.  

Contact us:

Phone: (603) 660-8539 




The Lumina Guarantee Policy

We believe in our product.  Should the craftsmanship of our product fail, simply return all pieces and we will repair it free of charge. 

Please contact us:

All Sales are final; however, we will repair an item if the craftsmanship warrants a repair.  As noted above in the Lumina Guarantee and under Lumina’s discretion.

To be eligible for a repair based on the craftsmanship of our products your item must have no damage beyond the design craftsmanship.  Normal wear and tear does not warrant Lumina Guarantee.  It must also be in the original packaging.

Several types of goods are exempt from being repaired. Perishable goods, specimens and “Mine Your Own” products or certain speciality crafts created just for you.  Lumina retains discretion.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-repairable items:

- “Mine Your Own” products,  

- “Mined Just for You” products 

- Other individualized one of a kind products sold under the discretion of Lumina.

- All products, under the discretion of Lumina, that don’t meet approval.

 - Gift cards
- Some health and personal care items

To complete your repair, we require a receipt or proof of purchase.

There are certain situations where only partial repairs are granted for free (if applicable) under Lumina’s discretion based on a use and abuse assessment. If this pertains to you we will notify you of what is included in the Lumina Guarantee and what the cost of the remainder of the repair or upgrades will be.  We will work together to reach the most equitable situation.  

-Products with obvious signs of use/abuse that are not due to Lumina’s determination of craftsmanship failure.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Lumina Guarantee Repairs (if applicable)    
Once your repair is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your repair as it falls under the Lumina Guarantee. If you are approved, then your repair will be processed.

Sale items (if applicable)
All Sales are final unless the craftsmanship warrants a repair.  As noted above in the Lumina Guarantee and under Lumina’s discretion.

Exchanges (if applicable)
We only replace items if they are defective or damaged beyond repair and do not fall into the unrepairable items listed above.

Once approved for repair you can mail Lumina your product, mail your product to: Lumina, 38 Serenitas Ln, Goffstown NH 03045, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your repaired product to reach you, may vary.

We reserve the right, at our sole discretion, to update, change or replace any part of this. Lumina Guarantee Repair Policy and all other policies.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that the carrier chosen will deliver your Lumina Guarante item.